Patient Rights

Your Health Records & Filing Complaints

You have a right to request a copy your health records from The Dragonfly Harbor. To request your records, please follow the steps below:

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1. Submit a written records request. You can do this by letter or email. For email, please note in the subject line, "Heath Records Request" so that we can note your message quickly. We also have Release of Information forms available that can be used to request records or have records sent to other facilities.

2. All Records Requests need to contain the following information:

Your full legal name (and dependents full legal name, if applicable), Date of birth, Date range of records requested, Specific records needed, Method of delivery requested (email or fax), contact phone number.

3. Identity verification is required for records requests. We may need to verify or have proof of your identity for your protection before continuing with request.

4. Expected Response Time. We will respond to your request within 15 business days as required by Texas Law.

*Please note: Reasonable fees may apply for copies of records. We will inform you of any fees in our response to your request.

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Licensing Authority Contact Information

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You may contact the Licensing Authority with any questions or concerns. To contact them:

Texas Health and Human Services Commission

Website: www.hhs.texas.gov

Phone: 800-458-9858 Toll Free

Mail: Texas Health and Human Services Commission

PO Box 13247

Austin, TX 78711-3247

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How to File a Complaint

We always want to know if there are issues with your experience or services at The Dragonfly Harbor. Please contact us so that we may resolve any issues. You may reach out to our email at admin@thedragonflyharbor.org or call our number at 318-232-2232. We will do our best to resolve any issue promptly. We will take your concern seriously as the quality of your care matters to us!

If needed, you can also reach out to the Texas Health and Human Services Commission. You can do this online at hhs.texas.gov/about/contact-us/complaints or by phone at 800-458-9858.

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For HIPAA Privacy Complaints

For complaints related to protected health information and privacy, You may also contact the US Department of Health and Human Services Office for Civil Rights. You can do this online at hhs.gov/ocr/complaints or by phone at 800-368-1019. 

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For Consumer Protection Concerns

In Louisiana, https://ofi.la.gov/ofi-docs/SecOutsideContactInfo.pdf

In Texas, https://www.texasattorneygeneral.gov/consumer-protection

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For Professional Licensing Concerns

For verification, complaints, or concerns about professional licensing, you can reach out to the applicable board for your therapist. 

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For Therapists Licensed in TX: https://bhec.texas.gov/discipline-and-complaints/

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For Therapists Licensed in LA: https://www.lpcboard.org/file-complaint or https://labswe.org/page/file-a-complaint

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These are your rights under law and you will not face any retaliation for exercising your rights or requesting your records. For help with any of these rights or questions about your rights, feel free to email us at admin@thedragonflyharbor.org.